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Live customer support chat
Live customer support chat gives your customers the ability to talk to a staff member and get their questions answered in an instant. This powerful system doesn't require any additional software, no monthly payments or expensive programming and comes packed with lots of features only available on the most costly live help systems out there.
Companies that deliver exceptional service gain an average of 25 percent more repeat business and generate between 30-50 percent higher net margins than traditional firms. InstantEngage delivers real-time, multi-channel, live customer service chat.
Our customer support chat solution seamlessly integrates with your Web site or existing business applications. Align your live customer service chat interface with your existing Web site's look and feel.
Consider how many more customers can be helped simultaneously through live customer support chat, while one operator is tied up on the phone with a single support issue.
InstantEngage can double as both your online sales and support chat solution. Let your sales team engage with potential clients online, at that unique moment in time when they are looking to buy. And, you can save money by pushing your customers to seek out support through online chat to free up your operators and phone lines.
To learn more about live customer service chat solutions from InstantEngage, please visit the product Web site or contact us today.
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Requirement: Windows 2003,XP,2000, Me, 98
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Some of Operator Features are :
- Push images directly to the chat session.
- Push WebPages directly to client side browsers.
- Save your own canned responses for easy access in chat sessions.
- Request a chat from your client. Proactive chat request.
- Real-time tracking of visitors and their information.
- Chat with multiple clients at the same time.
- Footprint tracking so you can see where your visitors go and when.
- Logging of chat sessions for future reference.
Check its powerful features
- Technology ASP Version XE V2.0
- Database Support MS Access SQL Server 2000
- Runs under your own domain and site
It is not a hosted application. You don't have to pay any monthly fee or depend on a 3rd party company to live customer support your customers.
- Unlimited number of Reps. and Departments :
There are not built-in limits as to the number of representatives and departments. Get your whole company to work with the application. Add an unlimited number of departments and assign unlimited users to each departments.
- Completely web based
Absolute Live Support is 100% web based, which means that it does not make use of any special ports and you can provide Support from ANY computer ANYWHERE with no additional software installation.
- Live Monitor
Web-based live monitor to check your incoming requests. Also a desktop launcher is included that connects to the system every time you start your PC but it's not required!.
- Option to proactively initiate chats
Now you can invite your visitors to chat and proactively provide support. Pull clients and increase your sales.
- Visitor Tracking
Track your site visitors in real-time. Know who's on your site and doing what and for how long.
Send custom invitations to chat
Imagine being able to prompt your visitors to chat by sending them an invitation about the page they're surfing!. Your visitors won't receive a generic "Would you like to chat?" request, but a custom message about the page they're viewing.
- Powerful Stats and reports
Graphic charts and reports let you see exactly the number of requests per day, requests per department, system performance, and more!
Just a line of code to enable live support on your pages
By inserting just a line of code, your visitors will see the Live Support button which once clicked puts them in contact with you!
- Canned Responses and Commands
Add any number of automated replies and commands, push images, messages and URL's by just selecting the command from a list box!
- Automatic request handling
Absolute Live Support automatically balances your calls to evenly distribute them among your on-line representatives per department! , additionally you can set how many requests each of your users can handle.
- Option to Transfer calls
Transfer calls to other any other department with just a click.
- Party Is Typing Notify:
Use this feature to know when your counterpart is typing a message.
- Option Leave a message
If customers can't reach you (your whole staff is busy or off-line) Absolute Live Support will prompt the customer to leave you a message!
- Offline/Online Status Icons
Your customers will immediately know whether you're on-line or offline.
- Automatic transcript storage
Review past conversations and requests!
- Option to rate the request session
Your customers can rate the support session at any time during the chat, plus your representative gets immediate feedback on how is he doing!
- Push Pages and files
Send your visitors directly to the pages they¡¯re looking for, send them files and maximize your customer's experience.
- Seamless integration
Change the look of the user's chat window by editing a single CSS file.
- Printable Transcripts
Users can get printable versions of the chat transcripts with just a click.
- Support for widely used components
Absolute Live Support, supports JMail, ASPSmartMail,ASPEmail, ASPMail,SASmtp and of course CDONTS!
Works with both Microsoft Access and SQL Server Databases (Full Script Included).
SQL Server is recommended for sites with large amounts of data or high traffic.
- Incredible Price :
You'll get a fantastic price for an incredibly powerful application, plus you get XIGLA SOFTWARE's Full support and much more!!!
- Plus much more!
Proactively invite your visitors to chat and receive assistance, upsell a product and close the sale. Create automatic replies, and commands in order to provide fast answers to your customers. Representatives just have to select the appropriate answer from a drop-down list. Absolute Live Support is really the only tool you'll need to deliver real live customer support on your web site or Intranet.
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